Talk to a person

Support channels

Quote your order number (it looks like AZ-20260911-00001) and the number or email you bought with. You can also look up an order yourself without signing in.

Grievance procedure

If something has gone wrong and normal support has not fixed it, escalate it. The Grievance Officer is the proprietor, Rajesh Kumar, reachable at grievance@airzippy.com.

1. Write to the Grievance Officer with your order number and what happened. Use the email above rather than WhatsApp, so there is a record.
2. We acknowledge within 48 hours of receiving it, in writing, with a reference.
3. We resolve within 30 days of the acknowledgement. If it will take longer, we tell you why and when before that window runs out.
4. If it is still unresolved, and the complaint concerns your personal data, you may escalate to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023. Consumer complaints can go to the consumer forum with jurisdiction where you live.

There is no walk-in office

The address below is the registered address of the proprietorship. It is not a shop or a service counter, and there is nobody there to receive customers. Please do not travel to it — WhatsApp or email will be faster in every case, including refunds and disputes.